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Frequently Asked Questions

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No. This is not needed, but you csn bring it with you: your guide will know
about you and meet you in the hotel lobby, or when you book for the
"minitour" semiprivate tour, he-she will have a sign for you to recognize
him-her at the meeting point.

 
As for the private tour, the entrance tickets are not included, the guide
will buy the tickets before the tour and you will directly refund the guide
in cash.

as for the semiprivate "minitour", the entrance fees will be included.

just refer to your confirmation email, because all details will be specified
therein 
No. After you receive a "tour confirmation email" your tour is confirmed.

 
No. All our tours have a reservation to skip the lines, or take place in
hours when lines don't occur.
however, you should be aware that, no one is permitted to skip security checks and metal detectors at museum entrances and it is possible that at sometimes small unavoidable lines will form for such checks.


Yes we do, all major credit cards.
in case you will pay the tour.by credit card, your guide will take you to a
nearby office to pay, at the end of the tour.

is there a minimum number of participants in the tours?
.
no, our tours are private tours.
in semiprivate tours we accept booking for up to 12 (twelve) 
participants.


For children up to 8(eight) years, only the entrance ticket charge are
required.
9(nine) to 12(twelve) years children, 50% off.
for students, the ticket will be charged with discount only at tge vatican
if the student shows his-her student card.



 
Yes we do, upon request.





 
You will pay your guide directly on the day of the tour in cash or by
major credit cards in one of our offices.





 
Any church, synagogue and place of worship in rome require both knees and
shoulders to be covered, no big backpacks, big umbrellas, and big shopping
bags are allowed in the vatican nor in the borghese gallery.
all clients signing up for excursion going to such place must observe this
rule no matter how hot the weather is.
your tour guide cannot take responsibility for clients that are not dressed
appropriately.
we strongly recommebd wearing comfortable shoes on all tours because they
may involve a good amount of walking or going up staircases.



 
If you have not received any confirmation for your booking, after having
checked in your spam folder,.please contact us at
jerry.soldo@fastwebnet.it
so we can update you on the progress of our confirmation.







 
Yes, of course. The same day we are available 24/24 over 7 days.

is it possible to cancel or not to show up a tour on the same day?
our cancellation policy requires at least 48 hours to cancel the tour you
have booked.
if you do cancel in a shorter time than 48 hours to the tour, you will be
charged in full on your credit card.

 
Yes, we may arrange a totally customized tour for which the price has to be
set.
feel free to contact us with aby request so we can best arrange your tour to
italy and clarify any details.

 
All most used languages:
english,
spanish
french,
german,
russian,
portuguese,
chinese,
are available on a daily basis at no extra charge:
other languages are ok to us, if you previously request them.

semiprivate tours are held in english everyday, and in another language with
a minimum of 4 participants speaking no english and requesting another
language.





 
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